REFUND POLICY
Defender Management, LLC DBA Defender Storage
| LAST UPDATED August 12, 2026 | WEBSITE defender-storage.com |
This Refund Policy explains when Defender Storage may issue refunds for rent, administrative fees, and other charges. It should be read together with the applicable storage lease or rental agreement and other Rental Documents. If this Policy conflicts with a signed Rental Document, the Rental Document controls to the extent permitted by law.
1. Rental Transaction Timing
Defender Storage does not accept advance reservations, hold units, or charge reservation or holding fees. Signing the storage lease, paying rent and the administrative fee, and taking possession of or receiving access to the rental space occur as part of the same transaction.
2. Nonrefundable Administrative Fee
The $50 rental administrative fee is nonrefundable. It covers the administrative work associated with establishing and processing the rental, maintaining the rental account, processing termination and account closeout, and reasonable cleaning following move-out. The administrative fee is not a security deposit and is not credited toward rent, damages, or other charges.
3. Rent and Early Termination
Rent is paid in advance and is nonrefundable once the rental begins. Defender Storage does not refund or prorate rent because a tenant cancels, terminates early, vacates early, does not use the unit, loses access because of default, or removes the stored vehicle before the effective termination date.
This rule applies to both monthly and annual payment arrangements. A tenant who prepays annual rent is not entitled to a refund of unused months because of tenant-initiated early termination or early move-out. Required notice, the effective termination date, and amounts due through termination are governed by the storage lease.
4. Refundable or Correctable Charges
After verification, Defender Storage may refund or correct:
- A duplicate charge.
- An incorrect amount charged because of customer error, data-entry error, or a technical issue.
- A charge Defender Storage determines was unauthorized or not owed under the applicable Rental Documents.
Correcting an incorrect charge does not waive any separate rent, fee, tax, damage, coverage, or other amount that is properly due.
5. Management Exceptions
Defender Storage management may approve a full or partial refund in exceptional circumstances, including when Defender Storage determines that it cannot provide the rental space associated with a completed transaction. Approval is discretionary unless a refund is required by law or a controlling written agreement. A one-time exception does not change this Policy or require the same result in another matter.
6. Tenant Protection Plan Charges
Fees, cancellations, claims, benefits, and refunds associated with an accepted tenant protection plan are governed by the separate tenant protection addendum and applicable plan terms. Those terms control if they conflict with this Policy. Defender Storage will process any plan-related refund that Defender Storage is required or authorized to issue under the controlling plan terms.
7. Other Nonrefundable Amounts
Except when charged in error or when a refund is required by law or a controlling agreement, late fees, returned-payment or declined-payment fees, interest, replacement-access fees, cleaning charges, damage charges, removal or disposal costs, lien-enforcement expenses, and other properly assessed charges are nonrefundable.
8. Requesting a Refund or Correction
Contact Defender Storage promptly after discovering a duplicate or incorrect charge. Include the tenant’s name, unit number, transaction date, amount, reason for the request, and supporting documentation. Do not send a full payment-card number, bank-account number, password, or access code by email.
Requests may be submitted to contact@defender-storage.com or by calling 817-935-8371. Defender Storage may request information reasonably necessary to verify identity, account authority, and the transaction.
9. Refund Method and Timing
Approved refunds will ordinarily be returned to the original payment method. Defender Storage will generally process an approved refund within 5 to 10 business days. Fortis, card networks, banks, holidays, account status, and other financial-system factors may affect when the credit appears. Defender Storage does not control a financial institution’s posting time.
10. Chargebacks and Payment Disputes
Please contact Defender Storage before initiating a chargeback so we can investigate and attempt to resolve the matter. A chargeback does not itself cancel a lease, terminate a rental, or eliminate amounts properly due. Defender Storage may provide the storage lease, payment authorization, transaction records, account history, and related documentation to Fortis, financial institutions, card networks, or other parties involved in resolving a payment dispute.
11. Changes to This Policy
We may update this Policy by posting a revised version with an updated date. Changes apply prospectively and do not alter a signed Rental Document except as permitted by that document and applicable law.
12. Contact Us
Defender Management, LLC DBA Defender Storage
PO Box 1254
Argyle, Texas 76226
Phone: 817-935-8371
Email: contact@defender-storage.com
Website: defender-storage.com